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The Patient Advocate Foundation’s Jennifer Jaff CareLine provides navigational assistance with financial and practical challenges that impact your ability to access healthcare. Whether you need help to understand coverage options, find resources for financial aid, resolve issues with your insurance company, or apply/appeal for disability, we are here to support you.

Are You Eligible?

To receive our Case Management services, a patient must:

  • Have a confirmed diagnosis of Inflammatory Bowel Disease (IBD), including Ulcerative Colitis and Crohn’s Disease. Or the patient must be getting testing for the condition.
  • Be in active treatment for the health condition or starting treatment in the next 60 days. Or the patient must have finished treatment in the last 6 months.
  • Be a U.S. citizen or a permanent resident of the United States.
  • Be getting treatment in the United State or a U.S. territory.
  • Have a support need around financial assistance, health or disability insurance navigation, workplace benefits and entitlements, or access to care. Click here for a full list of services.

If all of these are true for you, for a family member or for your patient and you’d like our help, connect now with a PAF Case Manager.

Connect with a Case Manager!

We need some quick details about you so we can match you with the right Case Manager. To get started, you can:

  • Fill out this online form
  • Or call us at 800-532-5274, option 2

We’re here for you:
Monday to Friday
8:30 AM to 5:00 PM Eastern Time

We’re closed for major holidays.

Services

Welcome to PAF’s Case Management Program!

In this brief video we will share important details about PAF case management services including who we help, what we do, a few things PAF can’t do, and how we can serve you best! The goal of our case management support is to reduce the practical and financial burden for patients so they can focus on getting better.

At Patient Advocate Foundation, we know that living with inflammatory bowel disease can be overwhelming. It can complicate daily life and cause extreme stress for patients and families. Challenges like these can distract from what’s most important- treatment and recovery.

We can help patients with:

Access to care

  • Getting prescribed medical treatment and services
  • Understanding what your health insurance covers and your options if you don’t have insurance

Paying for treatment

  • Getting approvals and payments from health insurance
  • Appealing insurance denials
  • Applying to insurance programs, like Medicaid, Medicare, and the Health Insurance Marketplace
  • Applying to programs that help pay for co-pays and insurance premiums
  • Applying for free or low-cost healthcare and medicine programs
  • Getting discounts or setting up payment plans

Paying for living expenses

  • Applying for programs that can help pay for things like food, rent, utilities, and transportation
  • Applying for Social Security Disability Insurance (SSDI)

Employment

  • Helping you use your employee benefits, like health insurance and sick leave
  • Understanding laws like the Americans with Disabilities Act (ADA) and the Family and Medical Leave Act (FMLA)
  • Applying for disability insurance to help with income if you can’t work; and helping you challenge disability denials, if needed

You can reach the Jennifer Jaff CareLine team by calling 800-532-5274, option 2

Our Partners

The Jennifer Jaff CareLine is operated by Patient Advocate Foundation in partnership with the Jennifer Jaff Center. This program is part of the MedCareLine Case Management division, an extension of PAF Case Management that focuses on certain health conditions, treatments, or groups of people.

About Patient Advocate Foundation

Patient Advocate Foundation (PAF) is a national 501 (c)(3) non-profit organization which provides professional case management services to patients with chronic, life threatening and debilitating diseases.

Established in 1996, Patient Advocate Foundation assists patients who have been diagnosed with serious illness overcome healthcare access barriers. PAF provides in-depth assistance through personalized case management, financial support, and connection to critical community resources.  PAF serves uninsured and insured patients across the country at no charge to help overcome and resolve insurance-related and financial obstacles that impact care.

Patient Advocate Foundation has been consecutively recognized as a 4-star charity by Charity Navigator, the country’s premier independent charity evaluator. For more information about Patient Advocate Foundation visit www.patientadvocate.org.

About Jennifer Jaff Center

The Jennifer Jaff Center, a respected national nonprofit for those suffering from chronic illness, has allied with Patient Advocate Foundation to ensure its patient-focused services continue to be available to help those in need. The Jennifer Jaff Center has merged with PAF, allowing Jaff’s legacy to live on through the CareLine and its support to patients.

Center History

The Jennifer Jaff Center, Inc., formerly Advocacy for Patients with Chronic Illness, was founded in March 2005, by attorney Jennifer C. Jaff. After more than thirty years of living with chronic illness (Crohn’s disease), pushing past pain and fatigue to build a successful career as a trial lawyer, Jennifer realized she could put her experience and skills to use assisting other chronically ill patients. While searching for a way to combine her legal skills with her personal experiences, she discovered an entire community of Crohn’s disease and ulcerative colitis sufferers who were seeking the kind of help Jennifer could provide, and thus began building this organization.

The Jennifer Jaff Center was then created to provide free information, legal advice, education, and advocacy services to patients with chronic illnesses nationwide in areas including health and disability insurance, Social Security disability, employment discrimination, family and medical leave, educational equity, and resource location.

Tragically, in 2012, Jaff passed away as a result of complications of her own illness, Crohn’s Disease.

In 2016, The Center’s Board of Directors concluded that the Center’s remaining resources would be best served through the partnership with PAF and utilized through its individualized case management services.  Sustained only through this partnership, the Jennifer Jaff Center has wound down its operations.